Frequently asked questions

RiderForHire is a proposed way for people and businesses to put practical local tasks to participating riders or walkers.

In the intended model, the starting point is a visible RiderForHire panel worn by a participating rider, with a QR connection that lets a customer describe the job.

How it worksLink to this answer

No. No booking or rider matching service is live.

RiderForHire is a concept in development. The site currently accepts enquiries and expressions of interest only.

Enquire further or get involvedLink to this answer

RFH starts with a customer's local task and an independent rider's spare capacity. The customer describes what they need; the rider chooses whether to take it on.

It is not a logistics company with its own fleet or warehouses, and it does not tell riders where to go.

In the intended model, a customer would scan a participating rider's panel and describe the task.

The QR codes shown in the current artwork are concept imagery and do not open a booking service today.

It is intended for practical local tasks such as collecting an item, making a local delivery, handling a return or bringing something back.

Any task would still need to suit the person, their vehicle and the eventual operating rules, so not every item or task would be accepted.

Who needs a rider?Link to this answer

Retailers, hospitality operators, workplaces and other local organisations are among the potential users.

For retailers, the proposed “Meeting the Peak” idea would offer a flexible way to seek extra local delivery capacity when demand spikes, through independent riders and walkers who are available and choose to step up. This is not operating yet.

For now, a business can use the task enquiry form to describe a possible need. This is an enquiry, not a booking.

Tell us about a taskLink to this answer

The participating rider or walker would decide.

The intended model gives them the choice to accept or decline a suitable request.

Yes, in the proposed model riders and walkers would choose when to opt in or switch availability off. At every opt-in, RFH would check eligibility against their verified RFH ID card.

Availability could be activated only while the card is active and the participant meets the requirements for their selected vehicle or walking mode. Verification, ID cards and availability controls are not yet operational.

For ridersLink to this answer

RFH is intended to use spare capacity alongside a rider's other work, so riders would switch availability on only when they have room for extra tasks.

Any rules from a rider's other platforms or employers would still apply to them.

Yes, walkers are included in the concept.

In the planned model, participation would depend on suitable tasks, onboarding checks and current eligibility for walking mode. No verification or availability controls are operational yet.

The planned scope has four elements: participation in the RFH network (branded panel, verified member ID card, choosing which requests to accept and the proposed “Redirect Me” arrangements); practical support such as maintenance, compatible battery swapping, training and equipment; merchandise, member discounts, special offers and partner benefits, including insurance and financing facilitation; and a community with a planned jobs board.

Membership would provide access to opportunities; it would not guarantee jobs or earnings. Support services would be introduced progressively according to local availability and partners. Membership and these services are planned and not currently available.

Club membershipLink to this answer

No membership is open or being charged for through this site. The intended model is a low-cost monthly subscription; no price has been set.

Membership would not automatically include insurance, finance or every service at no additional cost. Before membership opens, RFH would explain the price, what is included, which benefits are available and which services carry separate charges, and partner terms would be explained before any offer is taken up.

Register rider or walker interestLink to this answer

The card shown in the artwork is a concept illustration. In the intended model, successful onboarding would establish a verified RFH ID card. Its active status would link verified identity, current eligibility and access to RFH participation — more than a membership identifier.

Card status would be checked periodically and when a participant opts in. No ID cards, verification, availability controls or rider benefits are operational yet; membership is not open.

Rider supportLink to this answer

No. Maintenance, battery swap, training and the other services shown are longer-term proposals.

None can be purchased or accessed today.

Rider supportLink to this answer

The proposed “Redirect Me” model could offer the request to another available participant.

It is not operating yet, and fulfilment cannot be guaranteed.

Redirect MeLink to this answer

That is part of the proposed future model.

It is not a current account feature, and the site has no customer accounts.

At onboarding, RFH would verify identity, the right to undertake the relevant work in the UK, and the compliance and delivery suitability of a participant’s proposed vehicle. Successful onboarding would establish a verified RFH ID card.

Its status would be subject to periodic checks, with additional reviews triggered by changes, expiring evidence or detected anomalies. The current rider or walker interest form does not ask for verification documents; these checks and ID cards are not operational.

In the intended model, a verified RFH ID card would follow identity, relevant UK work eligibility, and vehicle compliance and delivery-suitability checks at onboarding. Its active status would depend on continued eligibility, not just an initial check.

The full verification standard has not yet been finalised. No participants are currently verified through this site, and ID cards are not operational.

In the planned model, an anomaly could lead to the RFH ID card being disabled immediately. Access to RFH jobs and rider benefits would then be suspended until the issue is resolved and eligibility restored.

At every availability opt-in, RFH would check that the card remains active and the participant meets the requirements for their selected vehicle or walking mode. These checks, ID cards, availability controls and benefits are not yet operational.

The participating rider or walker would decide whether to accept a task.

How prices would be set and agreed has not yet been decided. No prices are offered through this site.

RFH is not yet available anywhere as a service. No coverage area or launch date has been set.

At this stage we are gathering interest from riders, walkers, businesses and individuals, and inviting people to register to help test early versions when available.

Help test RFHLink to this answer

Use one of the three enquiry forms: register to help test early versions, register rider or walker interest, or tell us about a local task.

Sending an enquiry is not making a booking. We will reply to the details you provide.

Enquire further or get involvedLink to this answer

Email enquiries@riderforhire.com for general questions.

Riders and walkers can write to ridersorwalkers@riderforhire.com, and privacy questions go to privacy@riderforhire.com.

Privacy noticeLink to this answer